DHL Express to offer “the same level of service to international customers to those at home”

DHL Express to offer “the same level of service to international customers to those at home”

DHL Express has announced the launch of an international returns portal for its SME customers.

The portal, part of DHL Express Commerce, enables small businesses to implement a fully branded returns process on their website within minutes. It is fully customisable and allows eCommerce brands to set their own returns policies and terms, so shoppers can easily initiate returns and generate printable labels.

According to research from IMRG*, 57% of consumers are more likely to choose retailers with an easy returns process. This is why DHL has developed a service that enables small businesses to generate more sales by putting consumers at ease and enhancing the complete shopping experience.

By using the DHL returns portal, businesses are not subject to duties and taxes on the inbound delivery as they would be if their customers were sending goods independently. And by streamlining the returns process, suitable items can be processed as swiftly as possible for onward resale.

Kerry Croft, Business Development Director, DHL Express UK says: “As UK businesses continue to grow their global customer base, it’s important to offer the same level of service to international customers to those at home. Our returns portal allows small or growing eCommerce businesses to offer a professional returns solution that can give overseas shoppers real confidence. Our aim is to help small e-commerce businesses grow internationally, but we know how limited resources can be. That’s why we’ve made the returns portal simple to set up and crucially, free. We’re removing barriers to our customers crossing borders.”

DHL Express Commerce seamlessly integrates with leading platforms and marketplaces and is the latest SME service offering from DHL. It is already being used by 4,000 small business customers.  The new development allows both orders and returns to be managed seamlessly from one intuitive platform.

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