Australia Post: The number one reason a customer visits the Post Office is to collect a parcel
Australia Post has opened its first next-generation Post Offices in Queensland. The new, modern Post Office is designed to make sending, collecting and return parcels faster and more convenient for locals – just in time for the busy Christmas season.
Located in the heart of Toowong (Brisbane), Broadbeach and Bundall (Gold Coast), the new Parcels Post Office is dedicated to parcel services, allowing for a streamlined experience, helping customers get in and out quickly, with added flexibility through 24/7 self-serve options and secure 24/7 free Parcel Lockers.
With more than 80% of Brisbane and Gold Coast households shopping online in the past year, this new format will make it quicker and more seamless for locals to send, collect and return parcels.
Australia Post Executive General Manager Retail, Brand and Marketing, Josh Bannister said the next-generation Post Office has been designed with flexibility and convenience at its core, ensuring Australia Post continues to service customers where and when they need it most.
“The number one reason a customer visits the Post Office is to collect a parcel, so we’re making that process faster and easier, at a time that suits them. We’ve officially entered the busiest shopping season of the year, and this new format helps customers send and collect parcels more efficiently than ever before,” Mr Bannister said.
Toowong Parcels, Bundall Parcels and Broadbeach Parcels blend in-person assistance with convenient self-service options, including 24/7 access to secure Parcel Lockers. Customers can collect or return online purchases around the clock, with 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials.
This next-generation format is designed to be flexible and scalable, with some featuring a smaller physical footprint but a highly efficient back-of-house setup to manage increased parcel volume.
People sending to or from Western Australia, Northen Territory, Tasmania, or regional and remote locations, should allow a few extra days.
