InPost UK: out-of-home “no longer a niche preference”
InPost has reached 15,000 lockers nationwide in the UK, marking a major milestone in the growth of its network and reflecting a fundamental shift in how consumers expect delivery to work.
The expansion means millions of consumers across the UK now have access to 24/7 parcel collection and returns, with InPost Lockers located in supermarkets, retail parks, transport hubs and residential areas.
The growth comes as pressure continues to build on traditional home delivery models. One in three parcels fails on the first delivery attempt, while 40% of consumers miss at least one delivery every month1. These aren’t operational failures but are the predictable result of a checkout model that optimises for cost rather than the consumer. In most online purchases, shoppers have near total freedom over how they pay, but almost no say in how their goods are delivered. When deliveries fail, consumers blame the carrier for a choice they never made.
Out-of-home delivery, such as InPost Lockers, removes those failure points. When consumers are given a real choice, the system works differently. 58% of consumers now say parcel lockers are a better option than home or workplace delivery, and two in five UK adults are already using them.2
This shift is also creating measurable value for retailers. 78% of consumers make a purchase when visiting a locker, spending an average of £22.903, showing how out-of-home delivery is becoming a driver of footfall and additional revenue, not just a fulfilment option.
Paul Selvey, Network Director at InPost UK, said: “Reaching 15,000 lockers is a significant milestone, but it also reflects a bigger shift in how delivery is expected to work. For years, delivery has been designed around cost and convenience at checkout, not around what actually works for the people receiving parcels. That’s why failure rates are so high, because the system was never built around the end user.
When consumers are given real choice, behaviour changes fast. More control, more certainty, delivery that fits around how people actually live. That’s what out-of-home enables and why it’s no longer a niche preference. It’s becoming the expectation.”
