TNT launches domestic express services in India
TNT – the global provider of mail, express and logistics services announced its domestic foray in India at a press meet in Mumbai today. The expansion plan in India is in line with the global strategy of focusing on building quality networks in emerging markets. TNT will make an investment of 100 million Euro into the Indian market over the next five years, further reinforcing its commitment to the booming Indian economy. This launch makes TNT the first multinational brand in India to offer international and domestic services using an integrated Air and Road network. TNT will clearly be differentiated from its competitors in the express segment, through its offering of a gamut of "first ever" services. TNT aims to be the leading integrated player in the Indian market by 2010.
To spearhead its expansion plans, TNT has currently increased its offices from 17 locations to over 50 locations. By 2006 end there will be more than 144 offices spanning the length and breadth of the country. TNT has also expanded its depot space from 80,000 square feet to over 300,000 square feet with a fleet of more than 1000 vehicles that will traverse close to 300,000 kms per day. TNT will also have over 1600 trained professionals lined up towards meeting the customers' express distribution requirements.
Mr. James McCormac, Global COO of TNT's Express division, said, "India is a country we are all excited about. It has huge business potential and our expansion plan is clearly in line with our strategic intent to focus and develop emerging markets. We have been operating our international express services in India for the past 12 years. With this launch, we will be able to cater to a larger base of customers. Huge investments across manpower, infrastructure and IT have been made to ensure that the customer experiences the same international quality of service that has become the TNT hallmark."
Starting today, TNT will offer Air network solutions to customers. The Road network services will commence by mid March 2006, as part of our Phase 2 expansion plans.
"As the economy booms, surface transport will turn out to be the real advantage. TNT's expertise in this segment is clearly established with the successful operation of the European, Asian and Middle East road networks. The TNT India road network will offer an attractively priced, fast and reliable mode of transport to customers. It will also be one of the most critical factors in establishing us as a clear leader in the integrated express distribution segment," said Mr. Abhik Mitra, Managing Director – TNT India.
TNT's Domestic air network solutions will offer Times Definite, Day Definite, Value Added Services. It will also be the first express company to launch two unique services under Time Critical called TNT Same Day & 9am Express.
'TNT Same Day' offers a delivery solution that ensures that an urgent consignment is delivered door-to-door the very same day. '9am Express' guarantees the delivery of a document early next day as soon as offices open. Both these services come with a money back guarantee and proactive delivery updates within 1 hour via mobile / email.
During the initial phase, TNT would concentrate on acquiring customers through an aggressive Direct Marketing Campaign. This launch will also open up great opportunities with TNT's large Global & Major accounts who have been demanding integrated distribution services. The toll free, one-number strategy along with its 24X7 customer service operations will offer a special touch of personal care and attention to customers.
