MailExpress introduces industry's first money back delivery guarantee for expedited mail
MailExpress has announced a 4X money back guarantee, the first delivery guarantee in the expedited mail industry. The Atlanta-based provider of expedited mail services guarantees customer delivery within five days or MailExpress reimburses the mailer up to four times (4X) the cost of shipment to cover refulfillment costs.
The first-of-its kind warranty was announced at the National Postal Forum, the nation’s largest meeting and tradeshow for United States Postal Service business customers and mail professionals. The guarantee covers flat mail at a rate of four times the postage and parcels at two times the cost of postage.
“This is the industry’s first money-back guarantee, offering up to four times money back on expedited flats,” said Bob Moss, MailExpress president and CEO. “We have made the money-back commitment across all service lines, including flat-sized mail and parcels. Our state-of-the-art technology and next-generation automation, combined with a more accountable business process, provide the speed, tracking and piece-level accountability that make the 4X guarantee possible.”
The five-day pledge promises that mail will be delivered to the addressee within five business days of processing at the MailExpress origination facility. The guarantee is made possible through MailExpress’ nationwide network, technology, business processes and utilization of the finest delivery network in the world, that of the USPS.
MailExpress’ nationwide network of processing facilities is powered by the company’s proprietary OnTrack(TM) technology and state-of-the-art automation. MailExpress tracks each individual piece of mail and provides piece-level reporting to verify performance against the money-back guarantee. Mailers benefit by having a clear process for checking delivery status and initiating refulfillment without the risk of escalating postage and content costs.
“The 4X guarantee is enabled by MailExpress’ advanced technology and close partnering relationship with the U.S. Postal Service,” said John Nolan, former Deputy Postmaster General and a MailExpress board member. “Each organization’s strengths are combined to produce the highest quality and most reliable expedited service available today.”
Atlanta-based MailExpress, Inc. (http://www.mailexpressinc.com) specializes in expedited delivery of non-letter-size mail and small parcels for high-volume mailers. The founders of MailExpress are considered forerunners of the expedited mail concept and today serve as its standard-bearers. MailExpress is the only company in the industry dedicated exclusively to expedited mail services, allowing MailExpress leadership to
focus solely on developing best-of-class shipment solutions.
