Royal Mail produce best-ever annual performance
Royal Mail has delivered to its customers the best-ever annual quality of service against target, it was announced today.
First Class mail comfortably exceeded the official target of 93.0 per cent in 2006-07 with 94.0 per cent of letters arriving the next day. Also, 98.9 per cent of Second Class mail was delivered within three days against a target of 98.5 per cent.
Overall, 11 of the 12 targets the business is set in its licence were achieved or surpassed in 2006/07.
The business mail services which performed above target level included Mailsort (for bulk mailers), Presstream (for publishers) and PPI (Postage Paid Impression) for mail posted in pre-paid envelopes. Standard Parcels also performed at its highest level on record with a 94.5 per cent against a target of 90.0 per cent.
The report showing full Quarter 4 results will be on Royal Mail’s corporate website at www.royalmailgroup.com. Please refer to Royal Mail for any queries about the information contained in the report.
Results on Royal Mail’s quality of service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International.
The quality of service research is based on the measurement each month of 88,500 sample letters, parcels and packets sent to 6,000 addresses.
