Poczta Polska loses battle with competitors

According to a report by the Office of Electronic Communications (UKE), the national mail Poczta Polska cannot cope with increasing postal service demand.

One in three letters handled by Poczta Polska does not arrive on time. The regulator checked the quality of postal services twice. The first time in November and December 2006. Then the indicator of punctuality was 68.22 percent for priority mail and 60.37 for ordinary mail.

Then, however, Poczta Polska was troubled by a nationwide strike by postmen. This is why the UKE repeated the research in the first quarter of 2007.

The situation turned out to be as bad as before. Only 63.09 percent of priority mail arrived on time. The indicator for ordinary mail was 69.73 percent.

The UKE says that now it will monitor the performance of Poczta Polska regularly, although it does not have the right to fine the postal service.