Temu: Reliable and efficient logistics are key to ensuring a positive shopping experience

Poczta Polska is strengthening its cooperation with Temu to enable smooth logistics integration and, consequently, ensure faster deliveries to customers throughout Poland.

The cooperation aims to improve the quality of services, increase the reliability of the logistics process and ensure the range of deliveries throughout the country, and consequently increase customer satisfaction with the services of both companies. Poczta Polska is distinguished by the highest standards of the delivery service, including: telephone confirmations before delivery of the parcels, direct transfers and real-time tracking.

Thanks to the most modern logistics hubs in Ciemne near Warsaw, Lisi Ogon near Bydgoszcz and Wrocław, the national operator guarantees fast and precise sorting, processing and delivery of parcels to over 22 thousand collection points (including the most popular chain stores, i.e. Żabka, Arhelan, Lewiatan, Delikatesy Centrum, ABC, Groszek Euro Sklep and Duży Ben). Poczta Polska logistics meet rigorous efficiency criteria, including processing orders on the same day and ensuring full service processes during peak seasons.

 “Poczta Polska is a natural partner for e-commerce companies. Cooperation with such a large, global player as TEMU additionally strengthens our strong position. Poles are very keen to use shopping platforms, so the task of Poczta Polska is to streamline the process, shorten delivery times and ensure competitive prices,” says Piotr Szajczyk, vice president of Poczta Polska.

Last winter, Temu launched a Local-to-Local model in Poland to encourage local Polish businesses to sell on the platform. The company aims to source and ship 80% of its European sales from local warehouses.

“Reliable and efficient logistics are key to ensuring a positive shopping experience,” said the Temu spokesman.  “By cooperating with Poczta Polska, we are strengthening our order fulfillment capabilities in Poland, ensuring a more efficient delivery process for our customers,” they added.

Since its global debut in September 2022, Temu has expanded to over 90 markets worldwide, offering a wide selection of goods at competitive prices. In 2024, Temu was recognized as the best Apple Recommended App and won the Polish Blix Award for Best Promotion.