Presentation of Posten AB's New Service Network

This English version summarises two reports about Posten AB’s new service network that were published by the National Post and Telecom Agency (PTS) in 2004 and 2006. The aim of this document is to describe the development of Posten AB’s new service network, which is largely based on franchises rather than traditional post offices. Today, consumers have access to various postal services through grocery and petrol station chains. This document describes Posten’s experiences from over five years of operating the service network and the changes made during this time. The National Post and Telecom Agency (PTS) is the supervisory authority for the postal sector, for which reason the authority’s assessment of the new service network is also included. This assessment is based on the regulatory framework which must be complied with by the operator allocated responsibility for providing a universal postal service. The reactions of consumers to changes in the service network are also described.