Itella: 85 million eLetters sent annually

In Finland, circa 85 million eLetters are sent annually. The users of this service consider the Itella eLetter to be easy to use, inexpensive and reliable. It is, hence, mainly used for sending invoices. The concept, used since the early 1990s in Finland, is also now being exported.

With the help of Itella’s eLetter service, companies send documents, for example invoices, customer bulletins or salary statements, to Itella in electronic format. Itella Information then prints and places the documents in envelopes and sends them, depending on the format that the recipient wants, to their destination either by post in paper format or electronically for example to Itella’s eTransactions service, Netposti. The eLetter service speeds up the flow of information from the sender to the recipient, resulting in the sender’s organisation functioning more efficiently. The routine work processes, such as fulfilment and posting, are carried out by Itella in a data secure manner, and it only remains for the client company to produce the content.

According to the customer satisfaction survey commissioned by Itella Information Oy in May, the users of eLetters are highly satisfied with the service: it is considered easy to use, inexpensive and reliable. 80 pct of the respondents rated the eLetter as “extremely good” or “excellent” for ease of use. 75pct considered the eLetter to be a service that matched their needs well and 76pct were satisfied with the quality of the printing and mailing services.

Almost 70 pct of the companies and organizations surveyed use the eLetter for sending invoices. Of the users of the service, around 50pct send salary statements and circa 25 pct other customer communications, such as bulletins and customer letters.