Postcomm – enforcement guidance

Postcomm has published its first stand-alone document setting out enforcement procedures relating to possible license contraventions. The guidance explains procedures likely to be followed by the postal regulator when it:

– considers complaints
– investigates licensed operators
– takes enforcement action
– imposes financial penalties.

Until now, these procedures have been set out in several Postcomm documents. The aim of bringing them together is to provide greater transparency, by setting out the general principles and approach involved in taking these actions in relation to possible license contraventions.

Some of the procedures set out in the Enforcement Guidance are required by statute, some are not. Where Postcomm is not bound to follow certain procedures, it will aim to apply the approach set out in the Enforcement Guidance on a consistent basis and, in the event that Postcomm decides to depart from the Enforcement Guidance, it will explain its reasons for doing so.