BT signs communication services agreement with DHL Express Italy
A three year agreement for the supply of communication services has been signed by communication services and solutions provider BT and DHL Express Italy, an international express transport services company.
BT said BT Italy will manage and develop the domestic data transmission network of DHL Express, under the terms of the agreement, connecting its 180+ Italian offices and seven contact centers and providing voice services. It confirmed the agreement incorporates a switch from traditional voice to VoIP-based services and includes the supply of 3,000 next-generation IP phones.
According to BT, it will also provide a new contact centre platform, developed in cooperation with Cisco, to manage over 1,100 operator desks in DHL Express’s seven Italian contact centers. It said a centralized platform hosted within BT’s Milan and Rome data centers will be used to supply services for VoIP and contact centers.
The new network will use the full potential of IP MPLS technology and ensure security, reliability, speed and scalability.
