DHL Japan now guarantees time definite delivery service for parcels to the U.S.
DHL announced the expansion of its Time Definite Delivery (TDD) service to the United States to include parcels, offering customers in Japan an enhancement of its popular service that guarantees delivery of their important parcels to major U.S. business centers by noon the following business day.
DHL began offering guaranteed MidDay Express service for documents bound for New York, Los Angeles and San Francisco in April 2007, and with handling volume growing steadily, has decided to expand service coverage to include destinations in Boston and Chicago, as well for parcels with a declared value of up to US$2,000. Customers in Japan sending parcels to these U.S. cities now can opt for guaranteed delivery by noon the following business day for an additional 3,000 yen, on top of standard shipping rates.
Six months after the launch of TDD service for U.S.-bound documents, the U.S. currently ranks fifth in handling volume among the 40 countries served from Japan by DHLfs Time@Definite Delivery service. DHL expects strong demand for the U.S.-bound MidDay Express parcel service, especially among Japanese manufacturers of semiconductors, electronic/automotive parts and machine tools.
Using TDD services is easy: customers simply contact DHLfs Customer Service and a DHL courier will be dispatched to collect shipments at designated locations for delivery the following business day . Customers can track their shipments via the DHL website, and are notified via telephone, e-mail or facsimile once the delivery has been made. If the delivery is not made by the agreed time, DHL will notify the customer and follow up with a report on the cause of the delay. If DHL is responsible for the delay, DHL will reimburse all shipping costs in accordance with the terms and conditions of its Money-back Guarantee.
DHLfs TDD service has grown significantly in terms of geographical coverage and service offerings since it was launched in 2003. Geographical coverage has expanded more than six-fold during that time, while shipments grew 40 percent year-on-year for the January-September period of 2006.
gWhen it comes to the volume of parcels dispatched, the United States is second among all destinations served by DHL Japan — it is a market of great importance,h said Guenter Zorn, Representative Director and President of DHL Japan. gBy guaranteeing delivery times to major U.S. destinations, DHL Japan offers tangible benefits to customers doing business with the worldfs largest economy. We are committed to sustained enhancement of services between Japan and the United States as a means for expanding our market share in Japan and for strengthening our position as the global market leader.h
