UK holidaymakers ‘can’t be bothered’ to claim over GBP 13 billion on travel insurance

New figures released today by Post Office® Travel Services reveal that 70 per cent of UK holidaymakers are not claiming on their travel insurance when they are entitled to and are potentially missing out on over GBP 13.5 billion.

The research shows that while 62 per cent of UK holidaymakers experienced a flight delay, 22 per cent lost or damaged luggage and 15 per cent were involved in an accident or needed to seek medical treatment, less than a third made a claim on their insurance.

When asked why they did not claim, a third of people said that the excess on their policy – the amount the individual pays to make a claim – was set too high. A further 23 per cent said they simply didn’t bother to even try to claim as it was too much hassle. Nearly one in eight didn’t even realise they could.

Holidaymakers aged between 25 and 44 were the least likely to claim, with over three quarters saying they had not made a travel claim despite having experienced something which could have warranted a policy payout.

Helen Warburton, head of Post Office® Travel Services said, “Travel insurance is designed to protect you should something go wrong. And if something goes wrong and your policy covers that scenario, you should make a claim.

“And holidaymakers really must wake up to cheap policies with very high excess levels. They may seem like a great deal at the time but if an excess is set at GBP 250, it may make little or no financial sense to try and claim for things like lost luggage, flight delays, doctors expenses, lost cameras and more. Ultimately that means that you end up paying twice – once for the policy and then again for anything that goes wrong.”

At the Post Office® customers can discuss the type of insurance they need over the counter, face to face or by telephone. This will ensure they are getting the appropriate level of cover for their specific needs. The maximum excess on all policies is GBP 50 and in the event that a customer needs to make a claim, the procedure at the Post Office® is simple and straightforward. Settlement is guaranteed within five working days with a valid, fully documented claim.

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