Poor postal results hit Scotland

Postwatch Scotland said that this summer’s strikes and widespread flooding seriously affected the quality of postal services across the UK.

Dundee, Falkirk, Kirkcaldy, Edinburgh, Perth and Motherwell were in the worst 20 performing postcodes.

Royal Mail said the low quality of service results were due to the industrial action.

Speaking after Royal Mail’s release of their half-year performance results, Alan Alexander, chair of Postwatch Scotland, said: “Given the floods and the industrial dispute, customers will not be surprised that Royal Mail’s performance has been seriously below par during the summer.

Next year, customers in Scotland should expect Royal Mail to be announcing a much improved performance

“It is particularly disappointing that six out of the worst 20 performing postcode areas for the delivery of first class mail are in Scotland.

“Industrial peace between Royal Mail and the Communication Workers Union means the industry, after a step backwards, can take great strides forward.

“Next year, customers in Scotland should expect Royal Mail to be announcing a much improved performance. That should help all of us to post with confidence.”

A Royal Mail spokeswoman said the low quality of service results in Scotland were due to the official and unofficial industrial action which took place during this period.