TNT Post software update
TNT Post has selected a software subscription from AMC Technology to integrate their business critical CRM and Telephony Contact Center Solutions at multiple locations.
TNT Post chose the AMC Multi-Channel Integration Suite(TM) (MCIS(TM)) to integrate SAP(TM) Customer Relationship Management (CRM) with a contact center provided by Nortel(TM) for their multi-site integration of SAP CRM 4.0 and their Nortel Contact Center 6.0. The subscription order is for an enterprise deployment to be used in production at multiple contact centers.
AMC’s subscription for MCIS software has provided TNT Post with a pre-packaged, certified integration between SAP CRM and the Nortel Contact Center. This solution helps collect interaction details in SAP and provide screen pops to agents for incoming calls.
TNT Post has selected a software subscription from AMC Technology to integrate their business critical CRM and Telephony Contact Center Solutions at multiple locations.
TNT Post chose the AMC Multi-Channel Integration Suite(TM) (MCIS(TM)) to integrate SAP(TM) Customer Relationship Management (CRM) with a contact center provided by Nortel(TM) for their multi-site integration of SAP CRM 4.0 and their Nortel Contact Center 6.0. The subscription order is for an enterprise deployment to be used in production at multiple contact centers.
AMC’s subscription for MCIS software has provided TNT Post with a pre-packaged, certified integration between SAP CRM and the Nortel Contact Center. This solution helps collect interaction details in SAP and provide screen pops to agents for incoming calls.
About TNT Post
TNT Post processes 16 million postal items (including 350,000 parcels) each day and delivers to 7.6 million addresses in the Netherlands. The company is broadening its horizons internationally through acquisitions in Europe and Asia. Services that transform electronic data into physical mail are becoming increasingly important. TNT Post’s main business is mail: collecting, sorting, transporting and delivering letters and parcels. The company also specialises in data and document services, direct mail, e-commerce and international mail. TNT Post employs some 58,000 people. For the first half year of 2007, TNT Post reported sales of 2,081 billion euros. TNT Post is part of TNT N.V. TNT is publicly listed on the stock exchange of Amsterdam. TNT recognizes its social responsibility, and has formed partnerships with the United Nations World Food Programme and the United Nations Environmental Programme to fight hunger and pollution in the world.
