Business Direct plc signs up major client, Jungheinrich, to the new continental European air service

Business Direct, the leading In-Night and Specialist innovative logistics solutions provider, is using its new high-speed, through-the-night, inbound Continental European air service for its new Client Jungheinrich.
Business Direct has signed a four year, valuable contract with Jungheinrich, to provide a seamless, flexible and cost effective Continental Europe – UK delivery solution.
Service Parts and materials can be ordered up to 14.30pm local UK time by Jungheinrich clients. These are then picked at Jungheinrich’s European Parts Distribution centre in Lahr in Southern Germany up until 17.00hrs local. Business Direct GmbH collects all the UK bound consignments directly from Lahr and then, utilising its dedicated ‘airbridge’ out of Frankfurt, ships these directly into Coventry Airport for arrival same evening.
Once the freight has arrived into the UK, Business Direct injects the consignments into its extensive UK depot and delivery network, guaranteeing that the product is available to Jungheinrich’s 500 strong service engineers’ team by 7 am next morning.
Business Direct also utilises a full track and trace capability which, linked in with Jungheinrich’s SAP system, has enabled a 95 pct first time availability parts pick together with a delivery accuracy in excess of 99 pct to the UK field service engineers. In addition, Jungheinrich has full visibility of every spare part ordered from the UK – from the point of order, via the warehouse through to the final customer delivery point.
Business Direct’s high-speed inbound Continental European air service has also enabled Jungheinrich to maximise the uptime of its equipment for all its UK customers.

Business Direct, the leading In-Night and Specialist innovative logistics solutions provider, is using its new high-speed, through-the-night, inbound Continental European air service for its new Client Jungheinrich.
Business Direct has signed a four year, valuable contract with Jungheinrich, to provide a seamless, flexible and cost effective Continental Europe – UK delivery solution.
Service Parts and materials can be ordered up to 14.30pm local UK time by Jungheinrich clients. These are then picked at Jungheinrich’s European Parts Distribution centre in Lahr in Southern Germany up until 17.00hrs local. Business Direct GmbH collects all the UK bound consignments directly from Lahr and then, utilising its dedicated ‘airbridge’ out of Frankfurt, ships these directly into Coventry Airport for arrival same evening.
Once the freight has arrived into the UK, Business Direct injects the consignments into its extensive UK depot and delivery network, guaranteeing that the product is available to Jungheinrich’s 500 strong service engineers’ team by 7 am next morning.
Business Direct also utilises a full track and trace capability which, linked in with Jungheinrich’s SAP system, has enabled a 95 pct first time availability parts pick together with a delivery accuracy in excess of 99% to the UK field service engineers. In addition, Jungheinrich has full visibility of every spare part ordered from the UK – from the point of order, via the warehouse through to the final customer delivery point.
Business Direct’s high-speed inbound Continental European air service has also enabled Jungheinrich to maximise the uptime of its equipment for all its UK customers.
The other major advantage to Jungheinrich of Business Direct’s Continental European through-the-night air service is that it has helped them to eliminate the need to hold buffer stocks of parts in the UK, consequently significantly reducing locally held inventory, warehousing and distribution costs, without compromising extremely high customer service levels to the end customer.
Business Direct provides Jungheinrich’s service engineers with a seamless, effective and traceable returns service. The engineer simply leaves the part to be returned at the designated normal delivery point with a special returns label attached to it. Business Direct’s unique barcode number on the label enables it to uplift these consignments via the UK national delivery and depot network and Continental European ‘airbridge’. Consignments are returned back to Jungheinrich’s European Distribution centre in Lahr quickly and efficiently.