Mobile working solutions sought by Royal Mail

Its intention is to establish contracts with providers in the areas of service management, mobile application, systems integration and in-life management support. The deal will provide up to 130,000 hand held devices and is thought to be the largest of its kind in the UK and possibly the world.

Having put out a tender, Royal Mail is aiming to enter negotiations with up to five service providers. The hand held device management will be the subject of a separate contract to oversee hardware operation and updates.

Included within the tender is a service management requirement. This is intended to handle various aspects such as incident, problem, release, security and change management.