DHL opens a new office in Murmansk
On the 6th of April DHL is opening its new office in Murmansk. The North-West of Russia occupies a special position on the country both in terms of economics and geography, representing a major point of interest for DHL to further develop its infrastructure. The opening of the new office will allow DHL to lay a strong foundation for the further improvement in the company’ s level of service to meet the increasing demand of customers in the Murmansk area.
‘DHL is a global company’, noted Garry Kemp, Regional Director DHL CIS and South-East Europe. ‘Our offices can be found in over 220 countries around the world but we focus our efforts to a large extent on the growing Russian market. We have been operating in Russia since 1984, always leading the market, and we intend to retain this leading market position into the future. We are striving to expand our coverage in Russia further and further so that all our customers throughout the country can have access to DHL services. We make no exceptions for either private customers or companies that need a reliable provider to develop their business in Russia and abroad’.
Within the past few years, the North-West region has enjoyed extensive growth in shipment volumes. The number of customers has also increased. ‘The business situation in Murmansk and the Murmansk region requires us to provide the highest level of service’, says Daniel Kearvell, Area Manager DHL West Russia. ‘We opened our first office in Murmansk in 1996. Since that time our volumes have increased several times and we saw the necessity to open a new, modern office in Murmansk that could reflect our passion for quality and service excellence’.
The new office is equipped with a modern multi-channel telephone station that allows DHL customer service agents to answer all incoming customer enquiries with a 100 pct service level. An increased number of courier routes have made it possible to add an extra flight to Moscow and to serve various remote destinations in the Murmansk regions with DHL’s own resources.
DHL customers in Murmansk can take advantage of International and Domestic Time Definite and Day Definite deliveries across Russia and the world.