TNT Express ranked in the Top 10 of Germany's most customer-friendly companies
TNT wins the Impulse award TNT Express has been selected one of the ten most customer-friendly companies in Germany within the “Germany’s customer champions 2008” contest commissioned by the business magazine Impulse.
TNT was ranked number nine among 50 companies participating in the contest and number four among the B2B providers for excellent and customer-oriented management as well as outstanding customer relations. TNT said it was the only company in the transport and logistics industry to be selected in the Top 10 of this contest.
The competition consisted of a multilevel process – a self-evaluation of the management, a customer survey and a separate assessment through experts. The assessment was based on criteria for increasing customer orientation stated in the excellence model of the European Foundation for Quality Management (EFQM).
“The high percentage of B2B providers among the best ranked shows that relationship management has also become very important in contact with customers,” commented Jutta Roller, Director Customer Service TNT. “The contest is a benchmark for Customer Relationship Management. The fact that we belong to the best in this category confirms our strategy of proximity and accessibility.”
TNT Express Germany has won a number of customer service awards in recent years.
