USPS delivers record-breaking performance (U.S)
National on-time performance scores for the delivery of First-Class Mail set another new record for highest level of service during the third quarter of fiscal year 2008.
National overnight delivery service climbed a full percentage point from the previous fiscal quarter, reaching an average of 97 percent on-time delivery, the highest score ever achieved by Postal Service employees.
In fact, delivery service performance reached record highs for all three categories of mail the Postal Service tracks:
• Overnight service was 97 percent on-time, up from 96 percent the same period last year.
• Two-day service was 95 percent on-time, up from 93 percent the same period last year.
• Three-day service was 94 percent on-time, up from 91 percent the same period last year.
The third quarter covers April, May and June 2008.
Since 1990, the Postal Service has contracted with an outside entity to measure First-Class Mail service performance independently and objectively.
First-Class Mail performance is measured by IBM Global Business Services. The review measures First-Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.
Thirteen of the Postal Service’s 80 districts lead the nation with a 98 percent on-time score for overnight delivery. They are: Northern Virginia, Arkansas, North Florida, Big Sky (the state of Montana), Baltimore, Fort Worth, Suncoast (western central Florida from Tampa/St. Petersburg to Ft. Myers), Dakotas, Greater South Carolina, Mid-Carolinas, Mid-America (northwest Missouri to the south, central and southeastern Missouri, and eastern Kansas), Portland and Central Plains (Nebraska, southwest Iowa, and the majority of Kansas).
National on-time performance scores for the delivery of First-Class Mail set another new record for highest level of service during the third quarter of fiscal year 2008.
National overnight delivery service climbed a full percentage point from the previous fiscal quarter, reaching an average of 97 percent on-time delivery, the highest score ever achieved by Postal Service employees.
In fact, delivery service performance reached record highs for all three categories of mail the Postal Service tracks:
• Overnight service was 97 percent on-time, up from 96 percent the same period last year.
• Two-day service was 95 percent on-time, up from 93 percent the same period last year.
• Three-day service was 94 percent on-time, up from 91 percent the same period last year.
The third quarter covers April, May and June 2008.
Since 1990, the Postal Service has contracted with an outside entity to measure First-Class Mail service performance independently and objectively.
First-Class Mail performance is measured by IBM Global Business Services. The review measures First-Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.
Thirteen of the Postal Service’s 80 districts lead the nation with a 98 percent on-time score for overnight delivery. They are: Northern Virginia, Arkansas, North Florida, Big Sky (the state of Montana), Baltimore, Fort Worth, Suncoast (western central Florida from Tampa/St. Petersburg to Ft. Myers), Dakotas, Greater South Carolina, Mid-Carolinas, Mid-America (northwest Missouri to the south, central and southeastern Missouri, and eastern Kansas), Portland and Central Plains (Nebraska, southwest Iowa, and the majority of Kansas).