Affiniti selects UK Mail specialist services for time-critical operation

Affiniti, the network solution and communications integrator, is working with same-day expert UK Mail Specialist Services to provide round-the-clock repair and maintenance support to blue-chip clients including major financial institutions. Under the GBP 1 million strategic storage contract, UK Mail Specialist Services will play a vital role in supplying time-critical parts to field engineers, so essential work can be carried out without delay and operational disruption.

More than 10,000 different parts will be stored at 18 UK Mail Specialist Services sites, providing complete coverage across the UK. Effective inventory management with safe storage and accurate stock control will enable release of goods within 30 minutes, resulting in the delivery to field engineers within 2.5 hours of the order being placed. UK Mail Specialist Services will liaise direct with the engineer via SMS to coordinate delivery to fit within their job allocation schedule.

Orders will be placed online via an inventory management system that dovetails into UK Mail Specialist Service’s distribution system. This sophisticated technology solution will interface with Affiniti’s own back-office systems to create a seamless supply chain process that provides complete visibility over the company’s service management operation.

Affiniti, the network solution and communications integrator, is working with same-day expert UK Mail Specialist Services to provide round-the-clock repair and maintenance support to blue-chip clients including major financial institutions. Under the GBP 1 million strategic storage contract, UK Mail Specialist Services will play a vital role in supplying time-critical parts to field engineers, so essential work can be carried out without delay and operational disruption.

More than 10,000 different parts will be stored at 18 UK Mail Specialist Services sites, providing complete coverage across the UK. Effective inventory management with safe storage and accurate stock control will enable release of goods within 30 minutes, resulting in the delivery to field engineers within 2.5 hours of the order being placed. UK Mail Specialist Services will liaise direct with the engineer via SMS to coordinate delivery to fit within their job allocation schedule.

Orders will be placed online via an inventory management system that dovetails into UK Mail Specialist Service’s distribution system. This sophisticated technology solution will interface with Affiniti’s own back-office systems to create a seamless supply chain process that provides complete visibility over the company’s service management operation.

Commenting on the agreement, Wayne Foster at Affiniti said: “Our customers understandably demand rapid action to any communication issues, so this new contract with UK Mail Specialist Services will ensure we enhance customer response times and minimise any network downtime. In addition, the integration of inventory, supply-chain and service management software systems ensures added control over our repair and maintenance operation.”

Rob Leek, National Account Director at UK Mail Specialist Services said: “Our strategic storage and distribution service means that field engineers are assured of time definite replacement of parts to meet strict customer service level agreements for repair and maintenance jobs. This effective solution, tailored to our customers’ needs, ensures that end-user expectations are met and businesses are able to optimise their mobile services teams.”

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