UPS pilot program with the USPS gives consumers more returns options

UPS is piloting a new returns service with a few pre-selected retailers that allows consumers to return items shipped via UPS by placing them in their own mailboxes for pickup by the USPS.

UPS is piloting a new returns service with a few pre-selected retailers that allows consumers to return items shipped via UPS by placing them in their own mailboxes for pickup by the USPS.

Known as UPS Returns Flexible Access, the offering uses the USPS Parcel Return Service combined with UPS’s own delivery network to allow retailers to provide their customers with increased convenience in returning items.

Consumers in the pilot program receive special package labels that allow them to leave a UPS Returns package in their own mailbox or other location for their postal carrier to pick up. They also can drop the package off at their local Post Office or in postal collection boxes.

Once a returns package arrives at the local post office, a UPS driver picks it up and transports the package back to the retailer via the UPS ground network.

“This is a potential game-changer for consumer-to-business returns,” said John Sutthoff, UPS vice president of global marketing and supply chain strategy.