Royal Mail miss service targets

Latest figures show that although the Royal Mail has continued to deliver a high quality of service, it has fallen just short of target levels for the third quarter.

Latest figures show that although the Royal Mail has continued to deliver a high quality of service, it has fallen just short of target levels for the third quarter.

First Class mail achieved a target rating of 92.9% – just under the 93% it is required to meet as a minimum standard, and Second Class, 98.4% against a target of 98.5%.

However, the latest figures show a noticeable drop when compared to its second quarter figures when it actually exceeded targets with 93.4% for First Class and 98.8% for Second Class mail.

Bulk First and Second Class business mail, standard parcels, and European International Mail were delivered ahead of target, similar to figures recorded for its second quarter.

Royal Mail reported a profit of £255m for the nine months to the end of 2008.