The customers view – please deregulate

Customers:
– represent 85% of all Consignia business
– account for 5b direct mail stream
– account for 20b bulk mail stream

Customer issues include:
– choice
– quality of service
– pricing
– products

Why liberalise:
– service improvement
– barriers
– Pan-european
– UK e-commerce
– EU Commission studies
– Single Market

The future and reality

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