Royal Mail hits back at claims

Royal Mail has said there was “no material impact whatsoever” on quality of service measurements, after claims of rigging results. Allegations have surfaced suggesting that results were manipulated. UK-regulator Postcomm has been investigating the claims.

A Royal Mail statement said: “Following investigations by Royal Mail and Postcomm into allegations concerning quality of service measurement, primarily in local mail operations in the Motherwell area – announced last year – both Royal Mail and Postcomm found that there has been no material impact whatsoever on Royal Mail’s Quality of Service figures and absolutely no link to the payment of executive bonuses and any suggestion to the contrary is simply wrong.”

Postcomm is expected to make a decision on whether to take action against the operator in May.