Gilham’s view

This summer, Concret Consultants’ Dennis Gilham provided Post&Parcel with a thought-provoking six-part series of articles addressing customer insight in the postal sector. Here, we provide a list of hot-links to the editorials – just in case you missed any.

Part one – Cutting the costs

Part two – Knowledge is key

Part three – Putting the customer first

Part four – Aligning key success factors with customer needs

Part five – Tools for the job

Part six – Trend setting

If you would like to discuss any of the above articles with Dennis, please find his contact details at the bottom of this page. Alternatively, please feel free to use Post&Parcel’s comment facility below.

Dennis Gilham – Biography

A Chartered Engineer and Fellow of the Chartered Institute of Marketing with over 30 years experience of delivering customer facing solutions in the postal sector. Dennis has held senior industry roles as Head of Corporate Partnerships, Group Business Line Director, Group Director of Product Marketing and Director of Research & Development. He has built a unique set of skills and knowledge in promoting new solutions for business customers of all sizes in mail, express and parcels.

Having worked with Posts worldwide, contributing to their business development through customer insight, marketing strategy and innovative solutions, Dennis now has the opportunity to help postal management in his capacity as Independent Strategy Advisor.

+44 (0)79 74 97 50 00

dg.concretconsult@talktalk.net