DHL Express receives ISO certification in US and Europe

DHL Express has been recognised for its quality standards by the International Organization for Standardization (ISO). The operator achieved the ISO 9001 quality management certification for locations across the US and Europe.

Over recent months, ISO auditors measured quality levels at service centres, gateways and main intercontinental hubs, including hubs in Leipzig and Cincinnati/Northern Kentucky airport.

DHL Express satisfied guidelines concerning “transparent, integrated and standardised quality management across all functions, such as commercial, operations and finance”.

The ISO produces a global standard for all industries.

The certification helps customers identify companies that meet the highest possible measurable quality requirements.

DHL Express said that the US and European certifications are “part of a wider programme, which aims at achieving a global multi-site certification for all DHL Express entities”.

Ken Allen, CEO DHL Express said: “Aspiring to maintain our position as the leading global cross-border express delivery company, it is imperative that we sustain the highest quality levels across the globe.

“Companies that have certified and defined global standard operating procedures in place deliver the best service results for customers.

“Achieving a global management system shows our commitment to quality, the environment, safety and security in all countries and territories we operate in.

“It helps us deliver, globally, against our customer promise: Excellence. Simply delivered.”

DHL Express US was granted the certification in December 2010, after auditors visited locations throughout October and November.

Jack O’Neill, vice president of operations at DHL Express US, said: “This internationally-recognised ISO 9001 certification exemplifies DHL’s commitment to ‘service excellence’ and reinforces to our customers that we vigilantly operate under rigorous standards of quality.

“Companies that support an atmosphere of quality with high, defined standards inevitably deliver superior quality service that results in higher customer satisfaction. DHL is proud to be such a company.”

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