Press Release: Parceline sets new standards in Home Delivery
“There seems little point to on-line ordering if fulfilment takes several days and only benefits people who are always at home,” commented Kay Phillips, chief executive of leading parcel carriers, Parceline. “E-tailers and carriers need to work in unison to provide a more consumer-orientated service if we are to change perceptions about the reliability of on-line shopping.”
Kay’s observations are supported by a recent report compiled b ‘Which? On-Line’)’Nine out of 10 UK shoppers are dissatisfied with the quality of service. The shop front is there, but goods do not arrive on time, there is lack of communication when complaints are made and the wrong goods turn up.
Parceline’s expertise in providing UK businesses with value-added delivery solutions has been harnessed to seize the e-tail nettle with a specially designed home delivery service. Parcelinedirect.com tackles the real needs of e-tailers by providing available delivery options at the point of ordering on the web. Consumers can select a time window that is most convenient to them, be it during the morning, afternoon, evening or at the weekend.The integration of web-based technology addresses the issue of the recipient not being available to accept the final delivery. Electronic instructions detailing individual delivery arrangements are securely transmitted directly to the appropriate Parceline driver.
“Parceline has all the prerequisites that the expanding home delivery market has been crying out for,” added Kay. “We have developed an unrivalled service that will not only change the way consumers think about their distribution requirements, but will give e-business fulfillment the boost it needs too!”
Full on-line parcel tracking and actual proof of delivery signatures are standard Parcelinedirect.com features that can be embedded within the e-tailer’s own web-site.
Parceline provides warehousing solutions too – even picking as late as 10pm and delivering less than 12 hours later, such flexibility allows the carrier to comply with individual customer’s requests.
“We constantly listen to our customers’ needs and strategies to ensure they get the very best service from us – on and off line,” concluded Kay. “We recognise the importance of consistently providing e-tailers with a reliable and convenient premium home delivery solution to help them drive repeat business.
