Irish operator falls short on delivery targets

An Post managed a slight improvement in its quality of service performance for deliveries during Q1 2011 – but failed to reach its own targets. The Irish national operator delivered 85% of domestic letters within one working day for the period between January and March 2011, up one percentage point on the corresponding period last year.

However, this falls short of its next day delivery target of 94%.

The Commission for Communications Regulation (ComReg) said that a “significant deficit” remains between the operator’s targets and actual results.

Results are generated from an independent survey, conducted by Ipsos MRBI. The survey sampled 6,843 test mail items posted and delivered throughout the state to identify on time reliability of An Post’s domestic single piece mail.

ComReg said that An Post delivered 98% of its mail within three working days, also falling short of the operator’s target of 99.5%.

“Quality improvement is a top priority for us,” said Donal Connell, An Post chief executive. “Our mails collection, processing and delivery staff work flat out in all conditions to get mail through to customers and we continue to makes steady, sustained improvements whilst implementing substantial change across our mails operations.

“A EUR 40m investment in upgrading our processing technology is well underway in our Dublin and Portlaoise plants and we’ll continue to make steady progress towards our 94% next-day target”.

An Post handles more than 2.5m items of mail each day, all of which is processed through the company’s four national mail hubs in Athlone, Cork, Dublin and Portlaoise.

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