QuickAddress: Case Study
Yorkshire Building Society, one of the UK’s leading financial organisations, with more than
a million members, has made a company-wide commitment to invest in QuickAddress name and address management software from QAS.
QuickAddress generates names and addresses from a Postcode and house number,
significantly reducing the time taken to capture this information and eliminating input errors.
Yorkshire Building Society is employing QuickAddress in all 131 nation-wide high street branches, providing rapid and accurate name and address capture for new accounts and
change of address details. QuickAddress is also being used to support back office functions at the Society’s Bradford-based head office. In addition to providing real time name and address capture, QuickAddress will maintain the quality of address data over time.
Yorkshire Building Society will also be exploiting the benefits of QuickAddress on
their web site, to provide accurate on-line address capture, in the near future.
Sean Caine, Development Support Manager of Yorkshire Building Society, explained
why QAS was the preferred supplier: ‘Address data integrity is a vital part of providing our customers with a quality service. QuickAddress allowed us to take that commitment across multiple channels of customer contact’.
Simon Worth, Managing Director of QAS, welcomed Sean Caine’s comments, adding: ‘We are delighted that Yorkshire Building Society has chosen QuickAddress products as part of its commitment to providing the best customer service’.
