Hermes wins Scotts & Co contract extension in UK
UK-based Hermes has won a new two-year contract with independent catalogue retailer Scotts & Co. The carrier will deliver 2.2m items each year, with Scotts & Co streamlining its existing operation for items up to 15kgs by consolidating the requirements under a single supplier for the first time.
The new expanded contract is designed to ensure that all deliveries receive full tracking from end-to-end, giving greater control over customer service queries and improved customer satisfaction.
Hermes was originally appointed in 2008 to provide a home delivery solution in the UK for Scotts & Co’s range of specialist catalogues, handling more than 600,000 consignments annually.
Keith Greasley, logistics director at Scotts & Co, said: “Hermes has been able to provide a highly efficient and flexible home delivery solution by working closely with our in-house operation and our suppliers. We are excited by the prospect of the new expanded delivery operation that will boost our ability to track all consignments throughout the supply chain.”
The carrier collects orders either from Scotts & Co’s fulfillment centre in Swindon or direct from some 300 suppliers. This direct dispatch stock collection service for up to 80% of daily deliveries minimises the company’s central warehousing requirement and streamlines the overall supply chain operation.
Jon Tobbell, commercial director at Hermes, (pictured) added: “We have worked closely with Scotts & Co to develop a tailored solution that meets the precise supply needs of their range of catalogue brands and enhances the delivery experience to their customers. Our unrivalled knowledge combined with our effective courier network approach means we can achieve logistics excellence that delivers high levels of customer service, cost efficiency and operational performance.”
