Hermes UK invests in cross-border data to ensure best possible customer experience

Hermes UK invests in cross-border data to ensure best possible customer experience

Hermes, the UK’s dedicated parcel delivery company, has underlined the importance of having complete, accurate and compliant cross-border shipment data.

Hermes has integrated Hurricane Commerce’s Zephyr and Aura solutions to ensure the best possible experience for its international eCommerce customers.

Major regulatory events including Brexit, the US STOP Act and the EU’s abolition of the VAT exemption on low value goods and the corresponding launch of the Import One-Stop Shop (IOSS) have transformed the landscape of global eCommerce with complete and accurate shipment data now mandatory.

Hurricane’s AI-driven, real-time technology provides the data required for frictionless cross-border trade in lightning quick time.

Hurricane’s Zephyr solution ensures that shipments have the right data – including HS6 codes, product descriptions and 8- and 10- digit import and export codes – to pass smoothly through customs and on to the end consumer.

Meanwhile, Hurricane’s Aura product covers the three critical cross-border areas of duty and tax calculation, prohibited and restricted goods screening and denied parties screening.

Ed Ayyad, Director of International at Hermes, said: “Hermes is committed to providing our customers with the best possible experience and a key part of this mission is ensuring parcels are able to move seamlessly on to their final destination.

“Achieving this requires the adoption of best-in-class technology and we are therefore delighted to announce that we have chosen Hurricane to be our global strategic partner for the provision of cross-border data solutions.”

Martyn Noble, CEO of Hurricane Commerce, said: “Hermes is one of the world’s leading logistics providers and recognises the huge growth opportunities in cross-border eCommerce.

“We are delighted that Hermes has chosen Hurricane as its global data partner, and we look forward to working with their international team to enable them to provide their customers with the highest levels of customer service.

“The regulatory landscape for global eCommerce has changed dramatically during the past 12 months and the companies which harness best-in-class data solutions are the ones which will be best placed to succeed.”

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