Bulk mail users back competition
Bulk mail users said yesterday they supported the postal regulator’s moves to open the postal market to competition.
Representatives of banks and publishers said introducing competition would help provide a more consistent service.
Paul Bullock, senior manager of mail distribution at Royal Bank of Scotland, told a conference in London: “Competition will be beneficial for mail. We are looking for a consistent quality of service, while currently there is an inconsistent performance. We need to know when mail will be delivered.”
Half of the 80m letters posted each day are sent by just 500 mailers, such as banks, credit card and direct marketing companies. Postcomm recommended in January that more operators should be allowed to operate in the bulk business market. It is set to finalise proposals in the next few weeks.
A spokesman for Consignia said: “Overall, more than 90 per cent of mail arrives the next day but in some areas that is as low as 84 per cent. That is as unacceptable to us as it is to our customers. The changes we are planning – including a single delivery of mail – will bring a more reliable service at a consistent time.
