Swiss Post lets customers decide with E-Post Office
Swiss Post is launching the letter box of tomorrow with E-Post Office, allowing recipients to decide online whether they wish to receive their letters as normal in their private letter box or in electronic form. PostFinance is the first company to be linked to the platform. E-Post Office is set to be gradually expanded.
With E-Post Office, Swiss Post has developed an online platform that combines the advantages of physical letter delivery with digital options. Having been successfully tested over the past six months within Swiss Post, with more than 1,500 participants involved, E-Post Office will now be introduced throughout Switzerland.
Recipients can decide
E-Post Office allows recipients to decide how they wish to receive consignments: physically in their private letter box, electronically via the platform or as encrypted e-mail. For instance, they can receive health insurance invoices electronically, while bank account statements are physically delivered to their home address – provided the company in question is connected with E-Post Office.
Gradually building up to full strength
E-Post Office currently has a variety of basic functions. Consignments received electronically can be digitally replied to, forwarded, managed and archived. The platform is set to be gradually expanded, with the next step being the direct payment of invoices at the click of a mouse.
PostFinance on board
PostFinance is the first company to join E-Post Office as a sender. From now on, Post-Finance private customers with a Swiss domicile address who do not use e-finance can organise their PostFinance correspondence through E-Post Office. However, the platform is open to everyone resident in Switzerland. Five gigabytes of storage are available free of charge per person.
New requirements, new solutions
With E-Post Office, Swiss Post is responding to the change in communication behaviour. The letters and promotional mailing business will continue to be a financial cornerstone of Swiss Post’s activities. The core postal business, however, will be increasingly supplemented and supported by hybrid solutions such as E-Post Office. By doing so, Swiss Post is creating opportunities for growth, while also meeting new customer requirements.
