ROYAL Mail paid pounds 15million compensation to unhappy customers last year, new figures reveal.
It follows more than 1.6million complaints from users, according to watchdogs.
More than half the compensation bill was for items lost in the post.
But it was also forced to fork out for damaged goods, late deliveries and failure to redirect mail.
A spokesman for Royal Mail’s owner Consignia – which is losing pounds 1.5m-a-day – admitted: “It’s not good enough.”
RouteSmart – A FedEx Company – optimizes last-mile operations and enables the most successful postal and home delivery organizations to build more efficient route plans every day. Our proven solutions allow you to decrease planning time, create balanced and efficient delivery routes, lower total travel […]
Find out moreWant to get your brand in front of our senior audience of post and parcel executives?
Find out more
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.
