ROYAL Mail paid pounds 15million compensation to unhappy customers last year, new figures reveal.
It follows more than 1.6million complaints from users, according to watchdogs.
More than half the compensation bill was for items lost in the post.
But it was also forced to fork out for damaged goods, late deliveries and failure to redirect mail.
A spokesman for Royal Mail’s owner Consignia – which is losing pounds 1.5m-a-day – admitted: “It’s not good enough.”
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