Royal Mail awards major IT contract to Computacenter

Royal Mail has handed a major IT contract to Hatfield-based Computacenter to upgrade desktop systems for more than 30,000 employees. The UK universal postal service provider said the deal was part of its overall transformation and should lead to an increase in efficiency and service performance across sorting and distribution locations as well as at head office.

The contract comes within Royal Mail’s IT Service Transformation Programme, which has sought to introduce competition to the provision of its IT services through a multi-supplier approach.

Royal Mail said the deal includes Service Desk, Security Operations Centre and distributed desktop services that will help improve the user experience for thousands of employees.

Catherine Doran, chief information officer at the Royal Mail Group, said: “Delivery companies are technology-led companies and IT transformation throughout Royal Mail is central to the company’s parcels and letters business.

“The transition to our new IT suppliers will help promote innovation and ensure best practice is embedded into our IT function. This will provide the technological backbone required to deliver further innovations for our customers. Computacenter will perform a vital role in this delivery,” Doran added.

Computacenter is a FTSE 250 company with operations in the UK, Germany, France, Switzerland, the Benelux region, Spain, South Africa and Malaysia.

The company said it will work collaboratively with other service providers to ensure immediate benefits for Royal Mail’s transformation programme.

John Beard, Director of Computacenter’s Financial Services and Retail Sector, commented: “We understand that IT will play a critical role in the transformation of Royal Mail. We will be implementing and managing new workplace technologies to help them maintain service excellence and further enable their users.”