CEVA launches home delivery centre in Houston
CEVA Logistics has launched its new Home Delivery service centre in Houston. CEVA’s Home Delivery provides specialized services for customers requiring delivery of heavy or bulky items to end-consumers’ residences.
Typical home deliveries for CEVA can include items such as large high definition televisions, furniture, appliances and similar heavy goods.
The company offers a range of supporting capabilities, from order management to white glove set up and installation.
Jared Baker, CEVA’s Director of Home Delivery, said: “The new Home Delivery service centre is critical to CEVA’s continued market leadership in the heavy goods home delivery arena and means we are able to set a new standard for the customer experience. By centralizing well-trained, professional Customer Service Representatives and using new contact centre software we can offer enhanced services through new tools, hold queues and skill-based call routing.”
In addition to the services currently provided, the centre will soon handle multimedia contacts (e.g. email, chat, social media).
