New Accenture report highlights “digital disruption”

New Accenture report highlights “digital disruption”

“Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics,” according to a new report from Accenture The report – “Achieving High Performance in the Post and Parcel Industry: Accenture Research and Insights 2015” – is based on an analysis of 30 postal agencies and delivery companies across five continents.

The report introduces the Accenture Post and Parcel Digital Performance Index, which evaluates companies and agencies according to their current digital capabilities.

“Digital technology is the powerhouse,” said Brody Buhler, global managing director for Accenture’s post and parcel practice.

“As digital accelerates the pace of market change, high-performing post and parcel agencies are taking advantage of these technologies, including mobility and analytics, to meet m-Commerce inspired new consumer expectations and drive growth in parcel volumes and revenues.”

Companies highlighted in the report include: US Postal Service (USPS); Australia Post; Canada Post, Deutsche Post DHL; FedEx and UPS.

 

Relevant Directory Listings

Listing image

Metafour Ltd

NetCourier fulfilment software is a single point of integration for connecting eCommerce platforms, WMS, and order management. Our software provides couriers, 3PLs and retail logistics companies a system that seamlessly connects them to their customers & suppliers. NetCourier is integrated with over 20 carriers such […]

Find out more

Other Directory Listings

News Archive

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

Which stories do you most like reading about on Post & Parcel?

Thank you for voting
You have already voted on this poll!
Please select an option!






Pin It on Pinterest

Share This