Lithuania Post announces “e-self service” for business customers

Lithuania Post has announced a new electronic self-service system which will enable its business customers to “take care of letter-post items and parcel sending by themselves”. According to Mikas Jovaišas, the Head of Business Development Department in Lithuania Post: “The operating principle of e-self service is simple: the business customer has to enter the necessary data online and affix a special printed sticker on the outgoing postal item. Such a postal item only needs to be handed to the postal worker serving the company or organization, or presented to a post office to be sent. It is a more flexible, convenient and faster way to use postal services.”

Jovaišas added that the  service allows customers not only to prepare items for sending but also to track the status of all the sent registered items and order additional postal services while connected to the e-self-service account.

The e-self-service system will automatically verify the entered addresses and assign postal codes for items being sent in Lithuania. For items being sent abroad, the system will assign the necessary customs documents and will indicate the right way to fill them in. Moreover, special discounts will be provided for business customers who would submit registered items via e-self-service system.

According to Lithuania Post, more than 5,000 business customers have already tried out the service.

“We have started to prepare in advance, in order to ensure a smooth e-self-service functioning. We have been asking our customers’ opinions and we keep improving this electronic service in order to meet customer needs. In the course of a few months, over 20,000 self-prepared postal items have already been sent. We are glad that the customers who had experienced e-self service were satisfied with it and are planning to continue sending items by themselves.”