“Post must meet customers’ changing needs,” says UPU Director General
In a video message delivered to the Universal Postal Union’s World Postal Business Forum at POST-EXPO 2016, UPU Director General Bishar A. Hussein has said Posts must be flexible to meet their customers’ changing needs. “For any business to survive and thrive, it has to meet the changing needs of its customers – the Post is no different,” urged the UPU Director General.
“The customers of the Posts themselves have undergone remarkable transformation.
“They require faster and more efficient services and are not willing to compromise this, even for lower prices.”
In particular, Hussein urged postal operators to embrace new technology in order to keep pace with couriers and logistics companies and benefit from the growing e-commerce market.
The Director General added that the UPU is also taking measures to modernize itself. Participants at this year’s Universal Postal Congress in Istanbul will vote on a proposal to reform the Union’s structure and working methods.
The UPU is presenting its own e-commerce solutions related to customs, tracking and addressing issues at the World Postal Business Forum, currently taking place at Post-Expo in Hong Kong. These solutions include the Customs Declaration System, the Global Monitoring System (GMS) and POST*CODE, an international addressing database.
The UPU stand (#11045) at the expo is located next to the organizer’s office.
Watch the UPU Director General’s video message:
For more information about Post-Expo and the World Postal Business Forum: