Postcodes check charge rise 'an own goal for Royal Mail'

The postal watchdog today attacked plans to increase the cost of checking postcodes as an “own goal” which could create more work for the Royal Mail.

Customers calling the inquiry line will be charged 50p a minute during the day from next Monday instead of the current local call rate.

Peter Carr, chairman of Postwatch, said the increased charge would “substantially reduce” access to postcode information, adding: “It is an own goal for an organisation which has for years been championing the motto, always use the postcode, to now charge customers 50p a minute for this information.

“Some people may be deterred from bothering with a postcode, creating more work for Royal Mail and potentially affecting its delivery performance.”

Royal Mail said the change was being made to ensure that customers who used the service most contributed to its operating costs.

“The change means postcodes remain easily accessible for everyone, but the charge during office hours will help cover some of the cost of the service,” Royal Mail said in a statement.

Relevant Directory Listings

Listing image


Since 2001, KePol parcel lockers from innovation leader KEBA ensure easy automating of the first and last mile of parcel logistics processes. First-class quality and outstanding reliability make KePol the world’s best locker solution available. Thanks to its modularity, the flexibility is high and customizing […]

Find out more

Other Directory Listings

News Archive



MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


P&P Poll


Which PUDO technology supplier is most familiar to you?

Thank you for voting
You have already voted on this poll!
Please select an option!

Pin It on Pinterest

Share This