Walmart investing in Pickup services for holiday season
US retailer Walmart has announced that it will be investing in its Pickup (click and collect) services in order to meet the expected holiday season surge. In a statement issued today (27 October), Walmart said: “Pickup, especially same-day, is incredibly popular during the holiday season. During busy holiday shopping weeks, Walmart receives up to five times as many same-day pickup orders as compared to a normal week.
“Walmart has expanded the assortment available for pickup overall and has added tens of thousands of items in categories including apparel, seasonal décor, toys, and electronics for same-day Pickup. To facilitate a faster and easier pickup experience, the retailer is allocating additional Pickup staff including dedicated Pickup managers in every store for the first time.”
In addition to the dedicated Pickup staff, Walmart will also be introducing “Holiday Helpers” in its stores from 4 November, who will help customers get through the checkout process faster.
