De-stress delivery

De-stress delivery

Nearly three-quarters (71%) of UK shoppers say that if a retailer offers them a great way to relieve some of the Christmas shopping stress – such as good Click & Collect options – they’re more likely to shop with them again, according to new research from Barclaycard. The Barclaycard survey invited consumers to vent some of their top frustrations about the in-store Christmas shopping experiences, as well as some of their gripes about e-commerce.

According to Barclaycard: “For those buying online, slow loading websites are a big irritation for some (18%), as are websites that aren’t suitable for navigating on a mobile device (7%).

“In terms of a Christmas wish list, consumers have put both ‘click and collect’ and the ability to check stock availability online before visiting a store firmly near the top (35% each).

“In addition, almost a quarter (24%) want the ability to buy in-store and have items delivered directly to a location of their choosing.”

 

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

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