1. Introduction
2. Changing the Letter Mail Logistics
2.1 Unification of Germany
2.2 New Postal Code System
2.3 Projects 1991 – 2001
2.4 Turn around success
3. Optimization of delivery networks
3.1 Depot location optimization
3.2 Delivery workload calculation system
3.3 Route optimization
4. External benchmarking of delivery operations
5. Barriers to entry
contains market share information
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