Palletways trialling online pallet booking service

Palletways UK is trialling a new online trading tool which will allow customers to book a delivery through its website. In a statement sent to Post&Parcel today (28 April), Palletways said: “The service is now available at www.palletwaysonline.com where customers can book a delivery using a debit or credit card. Then, the tool uploads all the booking information into the Palletways system to generate the collection and delivery instructions for members to follow.”

Palletways expects that most users of the online tool will be customers who have smaller volumes to move around or do not currently have a formal customer relationship with a network member. Customers will be able to book any of the five current UK domestic pallet types, for collection and delivery within the UK only.

Dave Walmsley, Palletways UK Managing Director, said: “We believe that small traders and individual consumers who either have an infrequent need should be able to use our services. The online platform provides this opportunity. The early feedback from customers who have used the tool is excellent and we look forward to shifting thousands of pallets around the UK as a result of the new platform.  Additionally, an infrequent user today might become a more frequent shipper and therefore a future customer of our member. This is an ideal door opener to new business.”

For the trial, the online trading tool for the UK will be managed by the customer service team at Fradley. If successful, it will be rolled out to other Palletways networks across Europe.