UPS Returns Manager

UPS has unveiled UPS Returns Manager – a free online tool that allows e-commerce merchants to customize return shipments. Using the UPS Returns Manager, business customers can manage return shipments without having to integrate new technology into their own IT systems. Consumers using the service can print a return shipping label directly from ups.com tracking (website and mobile) and from email alerts. They also can print return labels at The UPS Store locations at no additional cost.

The new service allows UPS shippers to administer authorized return shipments, set their service level, request a reason for return and see reports on their shipments.The outbound and return packages are linked in tracking, allowing for easy association of the two shipments.

The tool will launch in the US on 14 August, and then in 42 additional countries on 28 August.