myHermes launches ‘Pay and Print In Store’ solution

myHermes has announced a new ‘Pay and Print In Store’ solution which will enable customers to book and pay for deliveries at a myHermes ParcelShop. Up until now, myHermes customers have only had the option of booking and paying for a delivery on the company’s website, before printing the label themselves and handing the package over to a courier or ParcelShop.

With the new solution,  it will take less than a minute for myHermes customers to book a delivery and print the label in store. The service is accessed via a secure device that incorporates a touch screen, a card reader and a printer.

Users enter the recipient’s name and address, plus their own email address, before using a debit or credit card to pay. Once completed, the device will print the label, which the user attaches to the parcel before leaving it with the ParcelShop. myHermes will email the customer confirmation and a link to the tracking information.

The company will roll out more than 1,500 of these devices across its network of ParcelShops ahead of Christmas, with more to follow in the New Year.

Moving forward, myHermes will enhance the functionality of the devices with additional services, such as returns.

Claire Phelan, Head of myHermes, said: “We are dedicated to constantly exploring new and exciting ways to provide added value for myHermes customers. We launched ‘Pay and Print In Store’ in response to customer demand, providing the option of visiting a ParcelShop without pre-booking. Many small businesses and sole traders will benefit greatly from this increased choice and the flexibility and our introductory offer also  allows customers to send a 0-5kg parcel for just £4.”