Global field service partnership
Service supply chain management and optimization specialist OnProcess Technology and ByBox have announced a new partnership aimed at “accelerating field service while significantly reducing parts dispatch and return costs”. As part of the agreement, OnProcess will offer global, multi-lingual day-of job operational support for ByBox Stockonnect and end-to-end managed services to help Stockonnect customers streamline the service order lifecycle.
ByBox’s Stockonnect is a solution for delivering and tracking valuable items. Drivers deliver parts to Stockonnect lockers, typically at the end-customer site, where they’re securely held until field engineers use their Stockonnect smartphone app to authenticate themselves. This allows the door to be opened and the parts collected. The same process in reverse is used to return faulty parts for collection by drivers. In addition to authenticating people, the Stockonnect app verifies parts, provides data on SLA timing, and enables an audit trail with real-time visibility into parts tracking.