UPS Service Guarantee Fact Sheet
UPS’s service guarantee underscores the trust and reliability UPS has built among businesses around the globe for more than 95 years. And today, thanks to advancements in integrated technology into UPS’s operations and customer-facing applications, UPS’s reliability is at its highest ever. This is particularly noteworthy considering UPS delivers more than 13.3 million packages each day.
Service Options Featuring Guarantees
Domestic Service Options:
UPS Next Day Air Early A.M.® – Guaranteed overnight delivery by 8:00 a.m. to major cities in the 48 contiguous states, and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska.
UPS Next Day Air® – Guaranteed overnight delivery by 10:30 a.m., noon, or end of day the next business day, depending on destination (noon or 1:30 p.m. on Saturdays), to every address in all 50 states and Puerto Rico.
UPS Next Day Air Saver® – Affordable end-of-day guaranteed delivery to most addresses in all 50 states and Puerto Rico.
UPS 2nd Day Air A.M® – Guaranteed morning delivery on all second business day shipments to commercial locations in the 50 states.
UPS 2nd Day Air® – Guaranteed on-time delivery to every address in the U.S. (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day.
UPS 3 Day Select® – Guaranteed delivery within three business days to and from every address in the 48 contiguous state.
UPS Ground – Guaranteed day-definite delivery to every address in the U.S. 48 contiguous states and Canada's 10 provinces.
International Service Options:
UPS Worldwide Express® – Guaranteed second business day delivery to more than 200 countries and territories. Delivery is guaranteed by 10:30 a.m. for shipments to major business centers, and by end of day to most other destinations.
UPS Worldwide Express Plus® – Guaranteed second business day delivery to 215 cities in 15 European countries. Delivery is guaranteed by 8:30 a.m. For shipments to Canada, UPS guarantees delivery by 8:30 a.m. on the next business day.
UPS Worldwide Expedited® – For delivery to more than 52 countries. Deliveries to Mexico and Canada are guaranteed to be delivered within three business days to most destinations. Deliveries to Europe and Asia are guaranteed to be delivered within four or five business days to most destinations.
In the event UPS fails to attempt delivery within the guaranteed time, UPS will either credit or refund the shipping charges.
UPS History of Guarantees
UPS was not only the first company to guarantee Ground deliveries to every residential street address in the U.S., but also was the first company to guarantee deliveries to every commercial street address.
2002 UPS completes full portfolio of guaranteed services with money-back guarantee on shipments to all residential addresses in the 48 contiguous states in the U.S.
1998 UPS dramatically changes the industry with the first commercial ground guarantee.
1998 UPS begins guarantee for US to Canada Standard.
1998 UPS expands guarantees to all U.S. paying customers for Worldwide Express and Expedited services.
1997 UPS expands guarantees to UPS Worldwide Express Plus service for 2nd business day delivery to 150 cities in 14 European countries.
1997 UPS introduces 2nd Day Air A.M. noon guarantee and Next Day Air Saver 3 p.m. guarantee.
1996 UPS launches a new portfolio of pan-European services, including next-day guaranteed 8:30 a.m. and 10:30 a.m. delivery of domestic and trans-border shipments.
1995 First 8:30 a.m. guarantee of overnight deliveries – UPS Next Day Air Early A.M.
1995 First guaranteed same-day / "next-flight-out" service for the U.S. and an international 24-hour same-day service – UPS SonicAir Service.
1994 UPS guarantees Worldwide Express.
1992 UPS guarantees Next Day Air delivery from the US to 10 Canadian provinces.
1991 UPS introduces guaranteed Saturday Delivery option and Worldwide Expedited.
1990 UPS introduces the 10:30 a.m. guarantee for Next Day Air shipments.
1988 UPS initiates the Next Day Air money back guarantee.
